Bampton Surgery
  
Barnhay, Bampton, Devon. EX16 9NB
Telephone 01398 331304
Fax 01398 332309

Patient Charter

The Practice will ensure that: diagnostic
  1. The receptionists will answer your calls and deal with your queries promptly and politely.

  2. You will be seen by a doctor for urgent conditions on the same day you request assistance.

  3. You will be seen by a doctor for non-urgent conditions within two working days of your request.

  4. You will be seen by the doctor of your choice, unless you agree to an earlier appointment with another doctor.

  5. You will be offered a consultation of 15 minutes. You can request a telephone consultation.

  6. You will be seen as near as possible to your appointment time and any reason for delay will be explained to you.

  7. You can contact a doctor outside normal working hours by phoning Devon Doctors on 111. The contact details are also available on the surgery answer phone message by dialling the surgery number 01398 331304.

  8. If you are too ill or infirm to come to the practice you may be visited at home.

  9. Repeat prescriptions will be available for collection within 48 hours of request.

  10. You will be advised of the procedure for handling any complaints or suggestions you may have.

  11. All aspects of your visit will be dealt with in strictest confidence and you will have complete privacy if this is required.

  12. You will not be discriminated against in any way.

  13. We will regularly review your long-term medication needs and will explain the likelihood of any side effects.

  14. The results of routine tests will be available to you as soon as the practice receives them and a doctor has seen them. You will be advised of the likely timescale when you attend for your test. It is the patient's responsibility to find out the results. If tests produce an unexpected abnormal result, the practice will contact you as soon as possible.

  15. Access to the building for the elderly, disabled or young children will be easy and assistance given if needed.

  16. Details of health promotion programmes will be widely advertised on the practice notice boards and in the practice information file.

  17. All team members are fully committed to, and fully involved in, continuing postgraduate education and professional development.
As patients, we would ask that you:colour blind
  1. Speak politely to all members of the practice team. The practice operates a Zero-Tolerance policy with regards to violence and aggression.

  2. Only ask for urgent appointments when appropriate.

  3. Request home visits before 10am, if possible, to help the doctor plan his/her day.

  4. Please be prompt for your appointment and always contact the surgery if you are unable to attend.
 

Barnhay, Bampton, Devon. EX16 9NB Telephone 01398 331304
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